Privacy policy

01｜Audio and preferences on your device

Recipes, recordings, generated works, sound levels, local names and language preferences are stored on your device. Audio recording, mixing, generation and playback run there; we do not upload these files or recipes to our servers or Neon. There is no audio streaming, cloud audio backup, cross-device audio sync, in-app usage analytics or advertising tracking.

You choose when to export or share. Selected audio and source credits are then passed to the app or location you choose. Those external copies follow the recipient’s practices.

02｜Microphone and recording

Microphone permission is requested only when you start recording. A saved recording is 10–60 seconds long and keeps its actual duration, speed and pitch. The app does not record continuously or secretly. You can stop, cancel or manage microphone permission in iOS settings.

The current app does not request camera or location access or read health data. Sleep scheduling and scheduled-start shortcuts are no longer offered.

03｜Optional platform sign-in

You can use the device’s sound features without an account. Choosing a configured Apple or Google sign-in connects over HTTPS to that provider and Sleep PaNer’s separate member service. Neon stores an internal member ID, provider identifier, verified provider identity and optional display name to identify the member. We do not store your provider password or email address, and do not merge different provider identities or other PaNer accounts.

The server stores hashes of session tokens and temporary, expiring sign-in verification data. Your app session token is kept in the device’s secure Keychain. Apple’s refresh credential is encrypted on the member server solely to support revoking Apple authorization during account deletion. Google access or refresh tokens are not retained. The providers and hosting services also process necessary connection and security data under their own policies.

04｜Storage and deletion

Local recipes, recordings and works are stored in the app’s folder, currently excluded from cloud backup. Deleting the app removes those local files; we have no server copy to restore. Export works you want to keep first. Copies you export elsewhere must be deleted separately.

Account → Delete account removes that member’s server record, sessions and associated sign-in credentials. Your device audio and recipes remain. Signing out ends the current session without deleting the member. Member data is kept while the account exists; temporary verification and session records have limited validity and are cleaned up by the service.

For Apple accounts, the service attempts to revoke authorization before deletion. If revocation fails, deletion remains pending and you can retry. If no revocation credential is available, account deletion can complete with a notice to revoke access in Apple account settings. Google permissions can be removed in those providers’ settings.

05｜Website and support information

Browsing these pages does not require sign-in. Hosting may process IP addresses, request times, browser details and connection or security logs to serve pages and address errors. This is separate from the app’s local audio processing.

If you email us, we process the address, message and attachments you provide to reply and resolve the issue. Access is limited as needed to relevant personnel and hosting/email providers. We retain this information only as needed for support, security and legal obligations. Please do not send passwords, login tokens or recordings containing private information.

06｜Your choices and contact

For questions or requests to access, correct or delete information we hold, email eason@toponepapa.com.tw and mention Sleep PaNer. We may verify identity as needed and respond under applicable law. You manage device audio locally; we cannot remotely read or delete it.

Changes to data use or permissions will receive updated information and consent where required. English, Japanese, Traditional Chinese, Korean, Thai and Hindi versions provide corresponding information; translation differences do not limit statutory rights.

• Account and recording help

07｜Accounts and subscriptions

Apple handles payment and purchase history. We do not receive your card details. StoreKit verifies signed transactions and expiration on the device to apply access limits; Sleep does not send purchase records to its Neon member service. Necessary sign-in error diagnostics contain only allowlisted provider, stage and error codes, not passwords, tokens or audio.

Subscriptions renew automatically unless canceled in your App Store account. The price, billing period and terms appear before confirmation. Cancellation leaves access until the paid period ends. After expiration, paid-material or excess content is locked and retained. Deleting the app or Sleep account does not cancel a subscription. Refund requests are handled by Apple; mandatory consumer rights remain unaffected.