Support
Updated and effective: 14 October 2026 · Version 1.2
Help with playback, recording and your optional account.
01｜Playback and saving
Choose one of the six default tracks to play or loop. Add sounds in the mix page and adjust their levels. Save generates a ten-minute work on your device. Check device volume, available storage and the selected materials if playback or saving fails.
02｜Record 10–60 seconds
Start from an available recording slot and allow microphone access when asked. Record for at least 10 seconds; recording ends at 60 seconds. Save keeps the actual length and makes the clip available for mixing. Cancelling does not add it to your library.
If access is denied, allow the microphone for Sleep PaNer in iOS settings. The app has no active sleep schedule or scheduled-start shortcut.
03｜Sign-in, sign-out and deletion
Settings → Account shows the configured sign-in methods. An unavailable method needs provider setup; it does not prevent device audio use. If login fails, check your connection and retry with the same provider. Different providers do not automatically identify the same account.
Use Sign out to end the current session, or Delete account to remove the server member and sign-in records. Device recordings, recipes and works remain. If Apple authorization cannot be revoked, retry deletion; if the app asks you to revoke manually, use Apple account settings.
04｜Keep important works
Keep your own copies of important works. App removal, device failure or clearing storage can cause loss; we provide no cloud restoration or cross-device audio sync. Deleting your member account keeps device audio, while removing the app deletes its local files.
05｜Contact support
Email eason@toponepapa.com.tw with “Sleep PaNer”, the app version, iPhone model, iOS version, time of the issue and the steps that caused it. A screenshot without private information can help. Do not send passwords, login tokens or personal recordings.
06｜Accounts and subscriptions
Free includes 9 sound materials, 2 saved melodies and 1 recording. Monthly includes all materials, 5 melodies and 3 recordings. Yearly includes all materials, 10 melodies and 5 recordings. All six bundled soundscapes remain free.
Settings → Payment provides Subscribe, Restore Purchases and Manage Store Subscription. Use the Apple account used for the purchase. If products are unavailable, check your connection and choose Reload Products. Signing in to Sleep does not restore or transfer a store purchase.
Subscriptions renew automatically unless canceled in your App Store account. The price, billing period and terms appear before confirmation. Cancellation leaves access until the paid period ends. After expiration, paid-material or excess content is locked and retained. Deleting the app or Sleep account does not cancel a subscription. Refund requests are handled by Apple; mandatory consumer rights remain unaffected.